I did not get my tickets email
Check spam, check the address, and how to get them sent again.
Aggiornato: sabato 3 ottobre 2026
Your tickets email usually arrives within a minute or two of paying. If it has not:
- Check spam, junk and promotions folders. Search your inbox for "Your tickets" or for Enjoy Tickets.
- Check the address. If you typed it wrong, see I entered the wrong email.
- Look in My tickets. Bought while logged in? Your tickets are in My tickets already. Bought as a guest? Create an account with the email you used and confirm it, and they appear there.
- Still on the confirmation page? Your tickets are there, with the QR codes.
Was I charged?
If the payment page said Payment not completed, nothing was charged and no tickets were made. If you see a payment on your card but have no tickets, contact us: in the rare case that the last tickets sold while your payment was going through, you are not charged for tickets you did not get, and the payment is refunded in full.
Ask us to send them again
Contact us with your order reference if you have it (it starts with ET-), the email you used, and the event. We can send your tickets again.
Articoli correlati
- I entered the wrong emailFix it yourself in the first 30 minutes after paying, or ask us any time.
- Where are my tickets?In your email, on your order page and, if you have an account, in My tickets.
- Which emails do you send?Where our emails come from, what each one is for, and how to stop them.
- Sending a ticket to a friendTransfer a ticket to someone else. They get it with a new code.
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